End it with a ticket system that unifies every message
Every question from email, LINE, Facebook and your website becomes a ticket that is assigned to an owner, timed with an SLA, and tracked until it is closed — so no customer falls through the cracks.
Zoho Desk turns every message from every channel into a trackable ticket — one shared view, nothing lost in the handoff.
Email, LINE, Facebook, web forms and phone all land as tickets on one screen — no more app-switching.
Tickets route to the right owner by rule (round-robin / by department), with alerts when two agents open the same one.
Set reply/close deadlines; the system warns early and escalates to managers before a case breaches.
Publish a knowledge base for self-service, and let Zia AI auto-tag tickets and suggest replies.
A complete helpdesk — omnichannel, SLAs, automation and AI · from $7/agent/month · implemented in 14 days by a Zoho Authorized Partner.
It turns every customer question or request from any channel (email, LINE, Facebook, phone, web) into a “ticket” with an owner, a status and a deadline — so your support team never loses a case and can track every one.
Yes. Zoho Desk connects chat channels like LINE and Facebook/Messenger alongside email, phone and web forms into tickets on one screen, so agents reply from a single place.
Yes — even small teams juggle multiple channels and drop messages. Zoho Desk starts at $7/agent/month (with a free tier to begin), helping small teams look professional and miss nobody.
Basics are DIY, but to connect every channel and tune assignment rules, SLAs and automation for your real team, ZestMate — a Zoho Authorized Partner — delivers a done-for-you setup in 14 days.
Free 30-min consult · we help design the right ticket system for your team, no cost.