Common Problems Our Products (Pantheon)

You assign technician jobs by LINE and phone, so no one knows where the crew is

Put every job and every technician on one dispatch board with real-time status and location

When you have several technicians and jobs coming in every day, running everything through chat and phone calls starts to break down. Jobs clash, appointments get forgotten, no one knows which crew is where, and once a job is done there's no record of what happened on site. OnSiteQ lifts all of it onto one system the whole team can see.

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Symptoms

Sound familiar?

! The whole day's schedule lives in one person's head and a LINE thread that scrolls away

! Two jobs land on the same technician, or a job is forgotten entirely

! Customers call to ask if the technician has arrived, but the office can't answer without chasing the crew

! A job is finished, but there are no photos and no record of what was done or who signed off

! Service history and warranty details are buried in old chats, impossible to find when you need them

The Fix

One system to dispatch and track technician jobs: OnSiteQ

OnSiteQ turns scattered messaging into one clear process: from taking the job, to dispatching it, to tracking it on site, to closing it with proof.

One dispatch board

Drag-and-drop each job onto the nearest available technician. See every job and tech in one view, so clashes stop.

Always know where the crew is

Track each technician's live location and job status, so you can answer customers instantly.

Technicians close jobs from their phone

One app covers GPS check-in, checklists, before/after photos and customer sign-off.

Every on-site job on record

Every job keeps its photos, notes and history against the customer and asset. It stays searchable and never gets lost in a chat.

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Solve this with OnSiteQ

OnSiteQ is a field service management system that lifts technician jobs out of LINE groups and onto one dispatch board. It comes with a technician app and automatic MA contracts. Built by the team behind ZestMate. Start free with up to 2 technicians.

Explore OnSiteQ →

Outcomes

What your team gets

Jobs stop slipping and clashing

Answer customer status questions instantly, without calling the technician

Full on-site records that cut disputes and warranty headaches

One view of the whole team and queue, so you can plan ahead

FAQ

How is this different from a LINE group?

LINE keeps jobs as messages that scroll away. OnSiteQ keeps every job as a work order with a status, an assigned technician, a location and a history you can search anytime.

Is it hard for technicians to use?

Technicians use a mobile app that shows only their own jobs. They check in and close work in a few taps. It's built for real conditions in the field.

Can a small team start with it?

Yes. OnSiteQ is free for up to 2 technicians with no credit card, which is ideal for teams outgrowing LINE and Excel.

How is OnSiteQ related to ZestMate?

OnSiteQ is a separate product built by the same team behind ZestMate. It isn't a Zoho product. It's a specialized tool for field service crews.

A specialised track for this

If you send technicians on site and those sites need a return visit

Field Operation System

From winning the job to next year’s maintenance round in one system. Every site has a date to go back.

See the Field Operation System