Common Problems Our Products (Pantheon)

You assign technician jobs by LINE and phone — and no one knows where the crew is

Put every job and every technician on one dispatch board with real-time status and location

When you have several technicians and jobs coming in every day, running everything through chat and phone calls starts to break down. Jobs clash, appointments get forgotten, no one knows which crew is where, and once a job is done there's no record of what happened on site. OnSiteQ lifts all of it onto one system the whole team can see.

Symptoms

Sound familiar?

! The whole day's schedule lives in one person's head and a LINE thread that scrolls away
! Two jobs get sent to the same technician — or a job is forgotten entirely
! Customers call to ask if the technician has arrived, but the office can't answer without chasing the crew
! A job is finished, but there are no photos and no record of what was done or who signed off
! Service history and warranty details are buried in old chats, impossible to find when you need them
The Fix

One system to dispatch and track technician jobs — OnSiteQ

OnSiteQ turns scattered messaging into one clear process — from taking the job, to dispatching it, to tracking it on site, to closing it with proof.

One dispatch board

Drag-and-drop each job onto the nearest available technician. See every job and tech in one view — no more clashes.

Always know where the crew is

Track each technician's live location and job status, so you can answer customers instantly.

Technicians close jobs from their phone

GPS check-in, checklists, before/after photos and customer sign-off — all in one app.

Every on-site job on record

Every job keeps its photos, notes and history against the customer and asset — searchable, never lost in a chat.

📍

Solve this with OnSiteQ

OnSiteQ is a field service management system that lifts technician jobs out of LINE groups and onto one dispatch board — with a technician app and automatic MA contracts. Built by the team behind ZestMate. Start free with up to 2 technicians.

Outcomes

What your team gets

Jobs stop slipping and clashing
Answer customer status questions instantly, without calling the technician
Full on-site records that cut disputes and warranty headaches
One view of the whole team and queue, so you can plan ahead
Related Problems

Other problems businesses hit

FAQ

FAQ

How is this different from a LINE group?

LINE keeps jobs as messages that scroll away. OnSiteQ keeps every job as a work order with a status, an assigned technician, a location and a history you can search anytime.

Is it hard for technicians to use?

Technicians use a mobile app that shows only their own jobs — checking in and closing work in a few taps. It's built for real conditions in the field.

Can a small team start with it?

Yes. OnSiteQ is free for up to 2 technicians with no credit card — ideal for teams outgrowing LINE and Excel.

How is OnSiteQ related to ZestMate?

OnSiteQ is a separate product built by the same team behind ZestMate. It isn't a Zoho product — it's a specialized tool for field service crews.

Stop dispatching your crew from a LINE group

See how OnSiteQ keeps your whole team working from the same page

LINE